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Troubleshooting

Link Not Working


There are a couple of reasons the tracking link may not work in Generic Tracker

  1. The .phtml files are missing. You should have a file called track.phtml under: <your install>\app\design\frontend\your theme\your theme\template\email\order\shipment\

  2. The title under shipping information in the shipment area is different to the selected tracker title under:  system > configuration > shipping methods