Extensions‎ > ‎Matrix Rates (Free)‎ > ‎

Troubleshooting



Uninstalling Matrixrate


Here are instructions for uninstalling Matrixrate:

We accept no responsibility for errors; make a backup if unsure.

  1. Remove everything under app/code/community/Auctionmaid
  2. Remove app/etc/modules/Auctionmaid_Matrixrate.xml
  3. Go into phpmyadmin
  4. Bring up sql prompt
  5. Run select * from core_config_data WHERE path like "carriers/matrixrate%";
  6. Ensure values returned look correct (if in doubt be careful!)
  7. Run delete FROM core_config_data WHERE path like "carriers/matrixrate%";

Where can I get support for Matrixrate


Matrixrate has been fully stable since Feb 2009, with over 12000 downloads to date.  As such we don't offer personalised support.  We suggest you look at the docs and examples which should get you started.

You can also purchase the Premium Matrixrate which has more advanced features and a level of free support.